Delete your data

Delete from inside the game

1. Open Big2 Royale and sign in to the account you want to delete. For a guest account, use the device or browser that still has that guest account.
2. Leave any table and finish or leave an active ranked match. Cancel matchmaking if it is still searching.
3. From the main menu, tap your profile avatar to open Account.
4. Choose Delete Account, read the confirmation, then choose Delete.
5. Wait for the Account deleted confirmation. The game then reconnects with a new guest account.

If you see an error, deletion may be incomplete. Retry or contact us. Removing game progress and removing sign-in information are separate steps; a failed sign-in removal must be retried before the whole process is complete.

Request deletion without signing in

Email big2@mad.gg with the subject Big2 Royale data deletion request. Include your display name, friend code if you have it, and the email address or sign-in method associated with the account. You may also request deletion of specific personal information.

We will use the information to locate the account and verify ownership before deleting data. We may ask for additional verification, but do not send passwords, sign-in codes, access tokens, or full payment-card details.

We will respond within the period required by applicable law and explain any information we need to retain or any delay. Contact the same address if you need an update on a request.

What is removed

• Your active player profile, display name, country selection, coins, XP, missions, and spin progress.
• Your friend relationships and requests, social account details, inventory, equipped cosmetics, and personal ranked records.
• Your sign-in account, linked provider records, sessions, and authentication tokens held by our account service.
• Our stored copy of your social profile picture, including a picture supplied by Facebook or Google.

The in-game purchase ledger associated with your player account is removed. This does not delete the store’s own transaction records or automatically refund purchases.

What may remain

Minimal welcome-gold and daily-reward eligibility records remain to prevent repeated claims after deletion. These include a one-way hash of a random installation credential, associated game-account identifiers, and reward claim flags. The separate installation credential stays on your device. Deletion does not renew welcome gold or free rewards; you can use your next eligible daily spin or play Practice. Contact support if a limit appears incorrect.

Shared table or round records may remain until that room or record expires. Technical logs, backups, support correspondence, or records required for legal obligations, security, or resolving disputes may remain for as long as necessary for those purposes. Information already downloaded, cached, or captured by another player cannot be remotely erased. Older browser caches may still contain a profile image even after its stored original is deleted.

Apple, Google, Facebook, and other providers manage their own records independently. Deleting your Big2 Royale account does not delete your account with those providers.

Facebook Login and app removal

The steps above apply to Facebook-linked accounts and remove the Facebook-linked information held in your Big2 Royale account. You can also remove Big2 Royale from Facebook’s Apps and Websites settings to revoke its access.

Revoking Facebook access alone does not send an account-deletion request to our game. Use the in-game deletion option or email us to delete the information we already hold. Uninstalling the game or signing out also does not delete your account.